FAQs

What is print-on-demand?

Print-on-demand with Yellow Horse Design means you get top-notch printing quality and access to specialized or custom designs, all without any minimum purchase requirements.

Here's how it works: after you place your order, your selected design is sent to our trusted print provider located in the USA. They print your design onto your chosen item, ensuring the highest quality results. Once printed, your product is carefully packed and shipped directly to your doorstep, ensuring that you receive your high-quality equestrian apparel hassle-free.

Can I request customizations or personalized designs?

Absolutely! At Yellow Horse Design, I pride myself on offering a personalized touch to your equestrian apparel. Whether you're dreaming of adding a different horse breed to an existing design or want to showcase your beloved horse's name on a custom creation, I've got you covered.

Simply reach out to me through the Contact page on the website with your ideas and preferences, and I'll work closely with you to bring your vision to life. As the sole designer behind Yellow Horse Design, I'm dedicated to ensuring that each piece reflects your unique style and passion for horses.

With Yellow Horse Design, the possibilities are endless. Let's collaborate to create something truly special that celebrates your equestrian spirit in style!

Do you accept returns or exchanges?

At Yellow Horse Design, we strive to provide you with high-quality equestrian apparel that exceeds your expectations. As each item is printed on demand by our trusted print provider, we're unable to accept returns or exchanges for reasons such as change of mind, sizing issues (please refer to our size charts for accurate measurements), or delays in shipping beyond our control.

However, your satisfaction is our priority. If there's an issue with the printing quality due to a flaw on the print provider's side, please reach out to us within 7 days of receiving your order, and we'll gladly assist you in resolving the matter.

For custom designs, we go the extra mile to ensure your complete satisfaction. Before printing, we'll send you proofs for your approval to guarantee that your personalized item meets your expectations.

Thank you for understanding and supporting our small business. Your trust means the world to us, and we're committed to delivering products that you'll love.

Shipping Information

Production Time: Our production time typically ranges from 2-5 days, with most orders completed within 2-3 days. We work closely with our trusted production partners to ensure high-quality printing and timely fulfillment. Please note that these are estimates and may vary due to factors such as inclement weather or high demand during the holiday season.

Domestic Shipping: Standard shipping within the USA usually takes 2-5 days, although actual delivery times may vary.

Expedited Shipping: While expedited shipping options aren't currently available on our website, we understand that some orders require a quicker turnaround. If you need expedited service, please don't hesitate to reach out to us through our contact page, and we'll do our best to accommodate your timeline.

International Shipping: Shipping costs and delivery times for international orders vary depending on the destination. Please contact us to inquire about international shipping rates and estimated delivery times for your specific location.

How can I track my order?

Once your order is dispatched by our print provider, we'll promptly send you a tracking number. This tracking number allows you to monitor the progress of your shipment until it arrives safely at your door.

What if my order is incorrect, incomplete, or damaged upon arrival?

If you encounter any issues with your order, please don't hesitate to reach out to us within 7 days of receiving it. We're committed to ensuring your satisfaction, and we'll work swiftly to address any concerns and make things right!

How should I care for my item?

T-shirts: Machine wash in cold water (max 30C or 90F) with non-chlorine bleach as needed. Tumble dry on low heat, and if you must iron, use medium heat. Please avoid dry cleaning.

Sweatshirts: Machine wash in cold water (max 30C or 90F) with non-chlorine bleach as needed. Opt for low heat tumble dry, and please refrain from ironing or dry cleaning.

Hoodies: Machine wash in warm water (max 40C or 105F) with bleach as needed. Tumble dry on medium, and use low heat if ironing. No dry cleaning necessary!

Mugs: For our mugs, it's dishwasher safe or hand wash with warm water and dish soap for best results.

Travel mugs: Handle with care! Hand wash only to ensure your travel mug stays in top-notch condition.